Frequently Asked Questions
Shipping and delivery
When will my order ship?
Your order will normally ship within 1 – 2 business days of receipt of your order. Custom mobile orders will ship within 2 – 5 business days.
How much does shipping cost?
Shipping is charged at a flat rate of $6.95 Australia wide. Orders over $80 receive FREE shipping Australia-wide.
Do you ship internationally?
Currently we do not offer international shipping on the website. If you are interested in international delivery, please contact us directly at firstname.lastname@example.org for a quote to ship to your destination.
When will my order arrive?
Please allow 5 – 10 working days for delivery within Australian metropolitan regions. For delivery to regional locations within Australia, please allow 7 – 14 working days.
Please note that there may currently be some delays due to high demand in the postal networks. We are not responsible for any delivery delays due to longer processing times by Australia Post. If you urgently need your order to arrive by a certain date, we strongly recommend you choose the Express Shipping option to garrantee delivery within 1 -2 business days of shipping your order.
How can I track my order?
All orders are sent using Australia Post with tracking. You will be notified as soon as your order is on its way with your unique tracking number so that you can follow the delivery progress on the Australia Post website http://auspost.com.au/track/.
Returns and Exchanges
What if I received a damaged item?
On very rare occasions, packages may get damaged during the shipping process. If for any reason you’re not happy with the quality of your order, please send us an email at email@example.com including your order number and photos of any damaged items. We will do our best to replace your damaged item as soon as possible.
Do you offer exchanges or refunds?
We want you to have the very best shopping experience, so if you have any concerns with your order, please get in touch with us at firstname.lastname@example.org. We will happily refund or exchange items that have been damaged but we do not offer exchanges or refunds for changes of mind. Please contact us within 10 days of receiving your order if you have any concerns. When contacting us about any concerns with your order, please include your order number, the product of concern and information and/ or photos on the nature of your concern. We will do our best to resolve your concern as quickly as possible.
Are shipping costs refundable?
Unfortunately shipping costs are not refundable.
Do you sell wholesale?
Yes! Many of our products are available wholesale. Please contact us on email@example.com to receive a copy of our latest wholesale catalogue and pricing.
Do you do custom or personalised orders?
Yes! We love to work with you to create something truly personal for your special people. We can customise existing designs or design something completely new for your specific needs. We’d love to help so please send us an email: firstname.lastname@example.org.